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For AI companies

Customer success for AI companies

AI products change fast and enterprise customers move fast. I keep up: launches on aggressive timelines, real adoption and accounts that grow.

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Fast products need fast customer success

AI companies ship weekly. Enterprise customers buy because they want to move faster, then discover that adoption, change management and good use cases are the hard part. The CSM's job is to bridge that gap: help customers get real results from a product that keeps changing.

What I've done with AI customers

At Sana, an AI learning platform, I worked with OpenAI, among other enterprise accounts. OpenAI chose the platform for partner enablement and moved fast to integrate it with their partner relationship management system and launch badging programs on an aggressive timeline. I was part of the team that made it happen, and of the team that closed a $968K net new ACV upsell as they scaled.

"Shoutout to Elisa and Luis for matching our needs and our crazy pace here at OAI. We can't imagine building our learning culture without your consultation and support!"OpenAI team

What I'll do for your AI customers

  • Launch fast: clear plans for integrations and go-lives on tight timelines.
  • Drive real adoption: find the use cases that work and spread them across the customer's teams.
  • Translate releases into value: show each customer what's new and why it matters to them.
  • Feed product: structured feedback from customers using the product at the edge.
  • Grow accounts: expansion built on results, the way I upsold $1.5M in four months.

Work with me

As a fractional CSM on your key accounts, or full-time on your team. Book a call to talk it through.

Frequently asked questions

What's different about customer success for AI products?

Customers often don't know yet what's possible, the product changes quickly, and value depends on adoption and good use cases. The CSM has to educate, move fast and translate new features into outcomes.

Have you worked with AI companies?

Yes. I worked at Sana, an AI learning platform, and OpenAI was one of my enterprise customers. I was part of the team that launched their partner enablement program and closed a $968K net new ACV upsell.

Can you keep up with weekly product releases?

Yes. Part of the job is turning release notes into what each customer should actually do differently, and making sure feedback goes back to product.

Keep reading

ServiceCustomer success for B2B SaaSCustomer success for B2B SaaS startups landing their first enterprise customers. Onboarding, renewals, expansion and the playbook to scale it.ServiceGrow revenue from the customers you already haveHow I upsold $1.5M across enterprise accounts in 4 months: finding the next use case, building the business case with the customer and closing with sales.GuideHow to upsell enterprise customers: a CSM playbookThe playbook I used to upsell $1.5M across enterprise accounts in 4 months: earn the right, map the account, build the business case and close with sales.