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Hiring a Customer Success Manager?

I'm open to the right full-time CSM role. Here's what I've done with enterprise accounts, and what I'd bring to yours.

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At a glance

RoleCustomer Success Manager, enterprise accounts
Most recentSana, an AI learning platform
AccountsOpenAI, BMS, Expedia, Oura, Apollo, Harvard, Robinhood, Grammarly
Headline result$1.5M upsold across enterprise accounts in 4 months
StrengthsExpansion, enterprise launches, escalations, technical implementation, automation
LanguagesEnglish and Spanish

Selected results

Expansion: $1.5M in four months

I upsold $1.5M across enterprise accounts in four months, and was part of the account team that closed a $968K net new ACV upsell with OpenAI as they expanded the platform to enable their partners.

Launches on hard deadlines

I got Harvard's paid content live despite unforeseen hurdles, and took a standalone partner live well before their hard September deadline. Their Executive Director of Training & Technology said I "really stepped it up pre-launch and got us through the finish line in record time", and they wanted to do a case study.

Implementation partner

At Robinhood, I was part of the team the customer called their "right-hand partners on the implementation", funneling their feedback to product, and I spent more than seven hours on launch day fixing issues as they came up.

Under pressure

When a customer needed more than 1,000 courses exported as evidence for a legal proceeding in two days, I made sense of the request, project-managed it and got it delivered on time.

Trust

After onboarding, one customer asked to have me back on their account by name: "Luis really earned my trust during our onboarding process and he has the right level of Sana, technical knowledge, and has built automations."

What I'd bring to your team

  • Ownership. I treat my book of business like my own revenue.
  • Speed. Teammates have said I have "a quicker response time than Lucky Luke" and "1000% reliable for our partners".
  • Commercial instinct. I find expansion inside existing accounts and work closely with sales to close it.
  • Technical depth. I'm comfortable with implementations, integrations, data and building automations.
  • Calm in escalations. Launch days and urgent requests are where trust is won.

How I'd spend my first 90 days

  1. Days 1–14: learn every account, meet key contacts, build a health map of the book.
  2. Days 15–45: success plans for priority accounts, unblock stalled launches, tackle churn risks.
  3. Days 46–90: business reviews, an expansion pipeline with sales, and documented playbooks.

If that sounds like the CSM you're looking for, book a call. I'll share my resume and we can talk about your accounts.

Frequently asked questions

What kind of role are you looking for?

A Customer Success Manager or senior CSM role working with enterprise or mid-market B2B customers, ideally at a SaaS or AI company where onboarding, renewals and expansion all sit with customer success.

Can you work remotely?

Yes, I'm set up to work remotely and I'm used to working with customers and teams across time zones.

Which languages do you work in?

English and Spanish.

How do I get your resume or references?

Book a call or email admin@regularworker.com and I'll share my resume, and references once we've talked.

Keep reading

ServiceFractional customer success managerHire a fractional customer success manager with enterprise experience at OpenAI, BMS and Expedia. Onboarding, renewals and upsells, part-time.ServiceGrow revenue from the customers you already haveHow I upsold $1.5M across enterprise accounts in 4 months: finding the next use case, building the business case with the customer and closing with sales.GuideHow to upsell enterprise customers: a CSM playbookThe playbook I used to upsell $1.5M across enterprise accounts in 4 months: earn the right, map the account, build the business case and close with sales.